Understanding Your Claim Journey
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Step 1. Initial Contact
Once we receive an order from your insurance company, our team will reach out to you promptly to introduce ourselves and explain what to expect throughout the process.
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Step 2. Property Assessment
Our experienced team of assessors will visit your property to thoroughly evaluate the damage. We take detailed notes and photographs to ensure a comprehensive assessment.
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Step 3. Preparing the Quote
Based on the assessment, we'll prepare a detailed quote for the repair work needed. This quote will outline the scope of work, materials, and estimated timelines. We work diligently to provide an accurate and fair estimate.
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Step 4. Quote Approval
Once you receive the quote, you'll have the opportunity to review and approve it. If you have any questions or need clarification, our team is here to assist. Your satisfaction is our priority.
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Step 5. Contract and Excess Invoice
Upon approval of the quote, we'll provide you with a building contract that outlines the agreed-upon terms and conditions. If your insurance policy requires it, we'll also send you an excess invoice for payment.
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Step 6. Scheduling the Work
With the signed contract and payment in hand, we'll work with you to schedule the repair work. We understand the importance of minimizing disruptions, and we'll strive to find a schedule that suits your needs.
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Step 7. The Repair Process
Our skilled team of professionals will carry out the repair work as outlined in the contract. We adhere to high-quality standards and safety practices throughout the entire process.
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Step 8. Regular Updates
We believe in transparency and keeping you informed every step of the way. You can expect regular updates on the progress of your repair project. If you have any questions or concerns during this phase, please don't hesitate to reach out.
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Step 9. Final Inspection and Handover
After completing the repair work, we'll conduct a final inspection to ensure everything meets our high standards. Once we're satisfied, we'll hand over your restored property to you.
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Step 10. Satisfaction Guaranteed
Your satisfaction is our ultimate goal. We'll follow up with you to ensure that you're pleased with the work and address any final questions or concerns.
At Reconstruct TM, we're committed to making the claims process as smooth and stress-free as possible. If you ever have questions or need assistance at any stage of your claim journey, please reach out to our dedicated team. Thank you for choosing us to restore your property.
